Venue Partner Agreement

This Venue Partner Agreement (“Agreement”) is between Jason Bernados, who operates Athlos (“Athlos”, “we”), and the person who registers a venue (“you”, the “Venue Partner”). It adds to our Terms of Service and Privacy Policy, which also apply. If they conflict on anything about running a venue, this Agreement wins.

You confirm that you own or manage the venue, or are authorized by its owner to register it and accept this Agreement on its behalf. We record the version you accepted and when.

• Each venue has one Athlos venue account. There are no separate staff logins.
• You may let your employees or helpers use that account to run the desk, answer messages and manage bookings. Everyone using it acts on your behalf.
• A venue already run by another account can't be claimed. If you believe someone registered your venue without authority, contact us.

Everything done with your venue account is treated as done by you, whoever actually did it: your staff, a relative, a former employee, or anyone who got your password or an unlocked phone. That includes confirming, declining or cancelling bookings, changing prices, hours and GCash details, marking refunds sent, and messages sent to players.

Athlos is not responsible for loss or harm caused by anyone using your account, including money sent to a wrong or changed GCash number, bookings cancelled by staff, or messages they send. Disputes between you and your staff are yours to resolve.

• Use a strong password that you don't use anywhere else, and share it only with people you trust.
• When someone who knew the password leaves, or a device is lost: change the password and use Sign out all devices in Venue portal → Settings. This ends every session at once.
• Tell us promptly if you think your account was used without your permission. We will help, but our help doesn't shift responsibility for what already happened.
• Never ask players for their passwords, PINs or one-time codes, and never share yours.

• You set your courts, hours, closures and price. Keep them accurate. A confirmed booking is your promise to provide that court at that time.
• You are solely responsible for the venue: its safety, lighting, surfaces, equipment, permits, staff and the conduct of anyone you employ. Athlos doesn't inspect venues or supervise play.
• If you must cancel a confirmed booking, do it in the portal as early as possible. The player gets a full refund (see Refunds).
• Open play you post blocks the courts you pick. Run it as described (time, format, level, fee), collect the fee yourself at the venue, and cancel in the portal (which notifies every player) if you can't run it. Podium results are casual and never change ratings.
• Don't use Athlos to take bookings you won't honor, or to discriminate against players unlawfully.

• Registering and using the portal is free.
• Athlos takes no commission on your court fees. You keep 100% of the court price.
• Each booking made through the app carries an Athlos booking fee of ₱10, paid by the player (once per checkout, even for several courts). The player pays the court price and the fee to you in one GCash payment; the app shows the player both amounts before they pay. Bookings you add at the desk carry no fee.
• You hold the fees you collect for Athlos. The portal shows what you collected each month and we will send a statement; you agree to send it to Athlos by GCash by the date on the statement. When you decline or cancel a booking, or don't confirm it before play time, the fee is refunded to the player with the court price and you owe nothing for it. When the player cancels, the fee is not refunded and stays owed.
• We may change the booking fee for future bookings with 30 days' notice. When Athlos starts processing court payments itself, we will ask you to accept an updated version of this Agreement first.
• You are responsible for your own taxes, receipts and business permits for money you receive.

Refunds are decided by fixed rules, applied by the system, the same for every venue:

• You decline or cancel a paid booking, or don't review a receipt before play time: the player gets 100%.
• A player paid after their hold ran out and the slot was taken: 100%.
• The player cancels before the day of play (Philippine time), or while you are still reviewing their receipt: 100%.
• The player cancels on the day of play, or doesn't show up: 0%.
• Every paid booking waits for you: you check the GCash receipt and confirm it. Nothing confirms itself.

When a refund is due you must send it to the player's GCash and mark it sent with the reference within 48 hours. If you miss the deadline, your venue automatically stops receiving app bookings until the refund is marked sent. If a payment never reached your GCash, say so in the portal; the player can dispute it with their receipt, and an Athlos admin decides from the evidence. A refund you marked sent closes automatically after 5 days unless the player disputes it. Marking a refund sent when you haven't sent it is fraud and ends this Agreement.

Players can message your venue; messages arrive in your portal Inbox. Answer politely, keep to venue business, and don't use player contact details for marketing without their consent. Our rules of conduct apply to everything sent from your account.

Players rate your venue after each booking they played (stars, tags such as “Fast replies” or “Slow to confirm”, and a comment), and your public track record shows your bookings, declines, refunds and how fast you confirm receipts and reply, computed from real activity. You rate players the same way; other venues see your stars and tags for a player, never your comment. Rate honestly: you must not post, buy or arrange fake ratings, rate to retaliate, or pressure players over theirs. We may remove ratings that break our rules; we don't remove honest negative ones.

You see players' usernames, booking details, receipts, messages, booker record and mobile number only to run their bookings. Use the number only to contact the player about that booking (no marketing, no adding to group chats, no sharing); keep all of it confidential, don't copy it out of Athlos except as needed for a booking, and follow the Data Privacy Act of 2012. Receipts are shown to you through time-limited links, and a number stops showing 7 days after play, for that reason.

• Athlos provides the booking software “as is”. We work to keep it available but don't promise it will never be down or error-free. Keep your own record of bookings you rely on.
• To the fullest extent Philippine law allows, Athlos's total liability to you under this Agreement is limited to the booking fees you sent us in the 3 months before the claim, and we are not liable for lost profits or indirect losses.
• You agree to cover Athlos's reasonable losses and costs (including legal fees) from claims by players or others arising from your venue, your staff, anyone using your account, refunds you owe, or your breach of this Agreement, except to the extent we caused them.
• Nothing here limits liability that the law does not allow to be limited, such as for fraud or gross negligence.

You can stop taking bookings any time (Settings → Taking bookings) or ask us to remove your venue account; bookings already confirmed must still be honored or cancelled with a full refund. We may pause or end your account for overdue refunds, unsent booking fees, fake receipts or ratings, repeated no-shows by the venue, or breaking this Agreement or our Terms. Money owed on either side survives the end of this Agreement.

We may update this Agreement. For a material change we notify you and ask you to accept the new version before the portal opens again. If you don't accept, you can stop using the portal; confirmed bookings still follow the version you accepted.

Questions about this Agreement: athlosph@outlook.com. Governing law and disputes follow the Terms of Service.